Verify your account to continue playing at PokerStars

In line with license requirements for your area, all newly registered users must verify their accounts within 30 days of completing the Real Money form.

The good news is that the new process is easy to complete. Just follow these steps:

  1. Log in to your PokerStars account and complete the Real Money form
    If you have not filled in the Real Money form, you will need to do so first by visiting the 'Cashier'. The details you use on the Real Money form need to match the ones shown on your identification documents

  2. Verify your identity
    Send us your documents by selecting ‘Send Documents Now’ after completing the Real Money form. A new pop-up window will open, allowing you to upload your documents. You need to use one of the following as proof of identity (ID):
    • Passport
    • Driver’s licence
    • National ID card

Once you’ve successfully uploaded your ID, a final liveness check screen will show. Just follow the steps and complete the liveness check process using your camera.

We’ll be in touch when your documents have been reviewed.

Here are a few more things you need to know:

  1. Withdrawal restrictions
    If you’ve made a deposit but haven’t yet verified your account, you won’t be able to withdraw your funds until you verify.

  2. Suspension and closure
    Your account will be automatically suspended 30 days after you complete the Real Money form if you haven’t verified your account. Your account will be automatically closed 30 days after account suspension if you still haven’t verified your account. Once this happens, you’ll need to create a new account to play with us again.

To avoid this, we recommend you validate your account. Once your account is successfully verified, you can continue to enjoy our games without any problems.

Need help? Don’t hesitate to visit our Help Center for assistance.

Don’t miss out. Come and play.